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Shipping & Returns 

Shipping & Fulfillment Policy

 

​Order Processing

In-stock orders are generally processed within 1–5 business days after payment is successfully received. Business days do not include weekends or holidays. Processing times may be longer during major product releases, holidays, sales, conventions, or other periods of high order volume.

Estimated delivery times begin after the order has been processed and accepted by the shipping carrier. Shipping and delivery dates are estimates and are not guaranteed.

Orders Containing Pre-Order Items

If an order contains both in-stock and pre-order items, the entire order will be held until every item is available.

If an order contains pre-order items with different estimated release dates or release months, the entire order will ship together after the last item in the order becomes available.

If you would like in-stock items or pre-order items with different release dates to ship separately, please place separate orders. Each order will be processed and charged shipping separately. Elite Island Trading Co. does not automatically split a single order into multiple shipments.

Shipping Charges

Shipping and applicable handling charges are displayed at checkout before payment is submitted. Charges are based on the order, selected shipping method, package size, weight, value, and destination.

Original shipping and handling charges are nonrefundable except when required by law or when an error was made by Elite Island Trading Co.

Tracking and Delivery

Tracking information will be sent to the email address provided at checkout once the order ships. Tracking activity may take time to update after the carrier receives the package.

Customers are responsible for providing a complete and accurate shipping address. Please contact info@eliteislandtradingco.com as soon as possible if an address correction is needed. Address changes are not guaranteed after an order has been submitted and cannot be made after the order has shipped.

Elite Island Trading Co. may require signature confirmation or add shipping protection for certain high-value orders.

Carrier Delays, Lost Packages, and Returned Packages

Once a package has been accepted by the carrier, delays caused by the carrier, severe weather, service interruptions, customs, or other events outside our control may affect delivery.

If tracking shows no movement or a package appears to be lost, contact us at info@eliteislandtradingco.com so we can review the shipment and, when appropriate, assist with a carrier claim. Carrier investigations and claims may take additional time to complete.

If a package is returned because of an incomplete or incorrect address, refusal, or unsuccessful delivery, the customer may be responsible for additional shipping charges required to resend it.

Any approved refund may be reduced by nonrefundable shipping, handling, or carrier charges, except when required by law or when the return resulted from our error.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery. Damaged, missing, or incorrect items must be reported to info@eliteislandtradingco.com within 48 hours of delivery.

Include your order number and clear photographs of the item, shipping box, packaging materials, and shipping label. Keep all original packaging while the claim is reviewed.

We may be unable to approve a replacement or refund if the issue is not reported within this period or the requested documentation is not provided.

Return & Refund Policy

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Returns

At Elite Island Trading Co., we want every customer to feel confident when shopping with us. Please review this Return & Refund Policy before placing an order.

Return requests must be submitted within 7 days of delivery.

To qualify for a return, the item must be unopened, unused, and in the same condition in which it was received. It must also remain in its original packaging with all seals, wrapping, and accessories intact. Proof of purchase or an order confirmation is required.

Due to the collectible nature of trading card products, opened products, booster packs, booster boxes, sealed cases with broken seals, graded cards, trading card singles, mystery packs, and final-sale items cannot be returned or refunded.

Nonrefundable Processing Fee

All approved refunds are subject to a 3% nonrefundable payment-processing fee. This covers payment-processing costs charged when the order is placed, which are not returned to Elite Island Trading Co. after a payment has been processed.

The approved refund amount will be reduced by this 3% processing fee unless otherwise required by law or the return resulted from an error by Elite Island Trading Co.

Shipping Costs

Original shipping and handling charges are nonrefundable unless the return resulted from an error by Elite Island Trading Co., such as receiving the wrong item.

Customers are responsible for return shipping costs unless the return was caused by our error.

We recommend using a tracked shipping service for all returns. Elite Island Trading Co. is not responsible for returned merchandise that is lost or damaged while in transit.

Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

Damaged, missing, or incorrect items must be reported to info@eliteislandtradingco.com within 48 hours of delivery.

Include your order number and clear photographs of the item, shipping box, packaging materials, and shipping label. Keep all original packaging while the claim is being reviewed.

If the claim is approved, we may offer a replacement, store credit, or refund depending on product availability and the circumstances of the claim.

Cancellations

Order-cancellation requests must be submitted before the order ships. Cancellation requests are not guaranteed.

Once an order has shipped, it cannot be canceled and will be handled under the terms of this Return & Refund Policy.

Approved cancellations may be subject to the 3% nonrefundable payment-processing fee.

Pre-orders become final sale once inventory has been allocated to the order or the order has been confirmed for fulfillment. Please review our Pre-Order Policy for additional terms.

Final-Sale Items

The following products and purchases are final sale and cannot be returned, exchanged, or refunded:

  • Opened trading card products

  • Individual booster packs

  • Booster boxes or sealed cases with broken seals

  • Trading card singles

  • Graded cards

  • Mystery packs or repacks

  • Pre-orders after allocation or fulfillment confirmation

  • Sale, clearance, or discounted merchandise

  • Digital products

  • Gift cards or store credit

Exceptions may apply when required by law or when an incorrect or materially damaged item was received and reported within the required period.

Refund Process and Timeline

Returned merchandise must be received and inspected before a refund can be approved.

We will notify you after the inspection is completed and confirm whether the refund has been approved or denied.

Approved refunds will be returned to the original payment method, minus any applicable nonrefundable fees or charges. Please allow several business days for your bank or payment provider to process and post the refund.

Contact Us

To request a return, cancellation, or report an issue with an order, contact info@eliteislandtradingco.com.

Please include your full name, order number, and details of your request so we can assist you.

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